Returning an item(s) may change or void coupon discounts or refunds currently appearing on an order.

When sending a return to us, you are responsible for the safe carriage of the product back to us (except where the product is faulty when we will arrange for collection of the product). We can, however, arrange to have the product collected, which will involve a charge payable by you. The exact charge for collection will be confirmed to you when you obtain your Returns Authorisation Number from our Returns Team at customercare@fartila.com.

To request a Return Authorization Number (RA#) for an item, please contact Returns Team customercare@fartila.com. Returns will not be accepted without a RA number. RA numbers will expire after 10 days, and the item will not be accepted if it is returned after that timeframe. Please include the RA number on the outside of the shipping package. (Please do not write directly on the manufacturer’s box).

You should return any product to us via a suitably insured means based on the value of the product. This means that the full value may be recovered by you if the product is lost or damaged. You should retain any receipt confirming the return. If returned products are lost, we will not be liable for them.

Prior to agreeing to any return, we reserve the right to inspect the product at your home or premises if we consider this necessary.

Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method.

Credits are processed upon confirmation of the return by our suppliers. Please allow up to two billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a store credit will be issued.

If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 14 working days from date of delivery for credit or refund. The right to cancel your order can be exercised in writing or in another durable medium to the following email: customercare@fartila.com.  While most items are returnable, they are subject to the following guidelines:

Returned merchandise must be in new condition with its original packing and accessories intact or you may be liable for any diminished value of the goods. If you are returning a product listed below, please check to make sure your return meets the conditions described. The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery; the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal. The only exception to this is if the product is faulty or mis-described. Should this be the case, please contact our Returns Team at customercare@fartila.com.